Shipping policy

Shipping Policy

Thank you for shopping with Marah’s Matcha. We carefully package and ship every order with quality and freshness in mind.

Processing Time

Orders are typically processed within 2–5 business days after purchase.

Please note that processing times may be slightly longer during product launches, restocks, holidays, or high-volume sales periods.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Domestic Shipping

We currently ship within the United States.

At this time, we do not offer international shipping.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is entered, please contact us immediately. We cannot guarantee address changes once an order has been processed or shipped.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Lost, Stolen, or Delayed Packages

Marah’s Matcha is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Limited Inventory Notice

Many of our products are imported from Japan in limited quantities. Because of this, some items may sell out quickly and replacements may not always be available.

Contact

Questions about your shipment?

Email: otooyangcreativestudios@gmail.com

We appreciate your support of our small business. 💚